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Role File · Critical Risk
Toll Collector.
Collects tolls at toll booths. Nearly entirely automated through electronic toll systems.
US workers
16K
Avg. salary
$34K
AI risk
95%
Horizon
2-3 years
Assessment
Where this role sits on the index.
Automation risk95%
This role sits on the front line of displacement — meaningful automation within 2–3 years.
The Brief
What's at stake.
Toll collectors collect fees from vehicles. Electronic toll collection (E-ZPass, FasTrak) and cashless payment systems have already automated this role. Camera-based license plate recognition handles toll collection without human interaction.
Task Analysis
Where the work goes.
AI will handle
- 01Collect tolls
- 02Process payments
- 03Provide change
- 04Issue receipts
- 05Maintain toll booth
You stay relevant
- 01Direct traffic
- 02Handle special cases
- 03Report issues
Stay ahead
The playbook.
Required
Core skills
- — Cash handling
- — Customer service
- — Accuracy
- — Traffic safety
- — Basic computer skills
Emerging
Future skills
- — Customer service excellence
- — Problem-solving
- — Safety management
Leverage
Learn AI as a multiplier
Mastering the tools that automate parts of this role is the most reliable way to stay in demand.
Open the toolkit →Sources
How we built this file.
01Bureau of Labor Statistics
02ITS Society
Diagnostic