The Dispatch
Reporting, field guides, and analysis on AI and work.
Expert analysis on AI automation, upskilling strategies, and building a career that thrives in the age of artificial intelligence.
Analysis
How ChatGPT is replacing customer service roles — and creating new ones
AI is automating 40% of customer service tasks. The skilled professionals who understand it are in higher demand than ever.
Field Guide
The definitive guide to future-proofing your career in 2026
The actionable steps top professionals are taking to stay ahead of automation and build recession-proof careers.
Field Guide
The 10 most in-demand AI skills (that aren't hard to learn)
You don't need a computer science degree. The AI skills employers desperately want — and how to pick them up.
Analysis
The five industries facing the biggest AI disruption in 2026
From finance to creative work — which sectors are most vulnerable and what it means for your career.
Dispatch
The jobs AI will not replace — and why
Some careers are uniquely suited to resist automation. A look at why humans will always be essential in these fields.
The Dispatch, weekly